For help with
Access to timeous, optimal patient care in emergencies. Calls to Discovery911 are managed by highly qualified emergency personnel.
They will assess each case and send the most appropriate air or road evacuations.
Contact us on
» 0860 999 911
» +27 11 529 6900 (International emergencies, eg Evacuation)
Hours
All hours
For help with | Contact us on | Hours |
Discovery Bank clients: Fraud or stolen card | » +27 11 324 4444 | 24/7 |
For help with | Contact us on | Hours |
Discovery Bank clients: To report your lost or stolen cards | » 0800 07 96 97 | Monday to Friday (08:00 - 17:00) |
For help with
Queries unique to the healthcare professional environment, for example, validating memberships, confirming benefits, claims queries and benefit information. Please have your practice number and patient details ready when you call us.
Are you already registered on our website but don't have access to the Health Professional Zone? Please complete this form
Contact us on
Hours
07:00 - 18:00 Monday to Friday
Closed on weekends and public holidays
For help with
New business, underwriting and commissions queries for intermediaries.
Contact us on
Hours
New Business and Underwriting:
08:00-17:00 Monday - Friday
Commissions:
08:00-17:00 Monday - Thursday
08:00-16:00 Fridays
For help with
Billing enquiries, administration changes, general membership and maintenance queries.
Contact us on
» 0860 99 88 77
Email: administration@discovery.co.za
If you are a cash scheme please contact your Portfolio Administrator.
Hours
07:00 - 20:00 Monday to Friday
08:00 - 13:00 Saturdays Closed Sundays and public holidays
Medical emergencies
Medical emergencies or when you need medically equipped transport, call Discovery 911 with your medical aid membership number.
Contact us on
» 0860 999 911
» +27 11 529 6900 outside of SA
Hours
All hours
Hospital authorisations
Hospital authorisations, queries on your claims or benefit information. You can also update details on your membership or call us with a query on your debit order. For prompt assistance, please have your membership number ready when you call us.
Contact us on
» 0860 99 88 77
» +27 11 529 6900 outside of SA
» Get Help
Hours
07:00 - 20:00 Monday to Friday
08:00 - 13:00 Saturdays
Closed Sundays and public holidays
General queries
Get help any time of the day - simply ask a question or request a document and get an instant answer. If you need extra support for your medical aid query, our agents are available to chat to you.
Contact us
Get help on WhatsApp
Hours
WhatsApp chat is available all hours
Our agents are available to chat
07:00 to 17:00 Monday to Friday
Discovery Health Medical Scheme is committed to providing you with the highest standard of service and your feedback is important to us. The following channels are available for your use and we encourage you to follow the process.
For help with
Step 1: To take your query further
If you have already contacted us and feel that your query has still not been resolved, please complete our online complaints form. We would also love to hear from you if we have exceeded your expectations.
Hours
07:00 - 17:00 Monday to Friday
Step 2: To contact the Principal Officer
If you are still not satisfied with the resolution of your complaint after following the process in step 1 you are able to escalate your complaint to the Principal Officer of the Discovery Health Medical Scheme.
Hours
07:00 - 17:00 Monday to Friday
Step 3: To lodge a dispute
If you have received a final decision from Discovery Health Medical Scheme and want to challenge it, you may lodge a formal dispute. You can find more information on the Scheme's disputes process here.
07:00 - 17:00 Monday to Friday
Step 4: To contact the Council of Medical Schemes Discovery Health Medical Scheme is regulated by the Council for Medical Schemes. You may contact the Council at any stage of the complaints process but are encouraged to follow the steps above to resolve your complaint before contacting the Council directly. About the Council for Medical Schemes
Contact us on
Hours
07:00 - 17:00 Monday to Friday
For help with
To join Vitality
Contact us on
Download your application form, complete it and email it to vitalitysales@discovery.co.za.
Alternatively, let us know if you're interested in Vitality and we will contact you.
Hours
08:00 -17:00 Monday to Friday
08:00 - 13:00 Saturdays
For help with
All questions about your points, how the benefit works, Vitality Baby, travel bookings, etc.
Contact us on
Chat to us on WhatsApp
You can also give us a call on:
» 0860 99 88 77
» 083 123 88 77
» +27 11 529 6006 when overseas
To send a query to Vitality, click here
Hours
WhatsApp chat is available at all hours.
Our call centre agents are available to chat 07:00 to 18:00 Monday to Friday.
Discovery Vitality subscribes to the Consumer Goods and Services Code. The Consumer Goods and Services Ombud guides the consumer goods and services industry as to the minimum standards of conduct expected and to assist in resolving disputes that arise between consumers and suppliers in terms of the Consumer Protection Act (CPA). If you are dissatisfied with the way in which Discovery Vitality is dealing with your complaint, you are welcome to refer your complaint in writing to the Consumer Goods and Services Ombud on http://www.cgso.org.za/
For help with
All your questions regarding your Discovery Bank accounts and cards.
Contact
0800 07 96 97International dialing:
+27 11 324 5000
Fraud line (24/7):
+27 11 324 4444
Postal address:
PO Box 786722
Sandton
2196
Physical address:
1 Discovery Place
Sandton
2196
Hours
24/7, 365 days a year
Send us a query
Complaints about Discovery Bank products or services
We've made a commitment to provide great service to all our clients. This means we investigate any complaints our clients send us and aim to resolve them fairly and as soon as possible.
What happens when you send us a complaint?
- We'll acknowledge receipt of your complaint by email within 24 hours.
- An independent team will investigate your complaint, and it will be subject to a senior executive review.
- We'll update you on the status of your complaint during the process and give you the outcome in writing.
How to send a complaint
If you have a complaint, you can call us on 0800 07 96 97 or email complaints@discovery.bank
What happens if you aren't happy with the outcome of a complaint?
You can contact the National Financial Ombud Scheme
If you aren't happy with the outcome of a complaint after it has been through our internal review process, you can send the complaint to the National Financial Ombud Scheme.
The National Financial Ombud Scheme has the final say on complaints in the banking industry and credit-related matters.
To get in touch with the National Financial Ombud Scheme, you can call 0860 800 900 or email info@nfosa.co.za, or visit nfosa.co.za
You can contact the FAIS Ombudsman
The FAIS Ombudsman is an independent and impartial dispute resolution tribunal that investigates complaints by clients about financial services that financial services providers, like Discovery Bank, offer.
To get in touch with the FAIS Ombudsman, you can call 012 762 5000 or 012 470 9080, or visit www.faisombud.co.za
You can contact the National Credit Regulator
The National Credit Regulator resolves complaints about credit-related matters.
To get in touch with the National Credit Regulator, you can call 011 554 2700 or 0860 627 627, or visit www.ncr.org.za
You can contact the Consumer Goods and Services Ombud
The Consumer Goods and Services Ombud enforces the Code of Conduct that applies to the consumer goods and services industry by dealing with consumer goods complaints that they receive from consumers free of charge.
To get in touch with the Consumer Goods and Services Ombud, you can call 011 781 2607 or 0860 000 272 (sharecall) or email info@cgso.org.za
To learn more, visit www.cgso.org.za
You can contact the Information Regulator
The Information Regulator protects and promotes the protection of personal information processed by public and private bodies.
To get in touch with the Information Regulator, you can call 010 023 5207 or email POPIAComplaints@inforegulator.org.za
For help with
All your questions about your Discovery Insure policy including changes and claims
Contact us on
Hours
08:00 - 18:00 Monday - Friday
08:00 - 18:00 Saturday
For help with
Bookings for the installation of or questions about the workings of your DQ-Track.
Contact us on
Hours
08:00 - 18:00 Monday - Friday
For help with
Queries on your Discovery Travel Insurance policy
Contact us on
Hours
08:00 - 17:00 Monday - Friday
Let us help you resolve your complaint
We look forward to helping you sort out any problems and encourage you to contact us. For any event, you are welcome to contact:
- The Discovery Insure contact centre on:
Telephone: 0860 751 751
Email: insureinfo@discovery.co.za
Fax: 011 539 1189
Mail:
Discovery Insure
PO Box 3888
Rivonia
2128
Physical address:
155 West Street
Sandton
Johannesburg
Post: Freepost DN298, Umhlanga Rocks, 4320 - Discovery Insure Claims on:
Telephone: 0860 751 751
Email: insureclaims@discovery.co.za - Discovery Insure complaints on:
Email: insurecomplaints@discovery.co.za - SASRIA
Telephone: +27 11 214 0800 / 086 172 7742
Email: contactus@sasria.co.za
Fax: +27 11 447 8630 / 086 172 7329
Mail:
P O Box 653367
Benmore
2010 - The Ombudsman for Short-Term Insurance:
Telephone: 011 726 8900
Fax: 011 726 5501
Email: info@osti.co.za
Mail:
The Ombudsman for Short-Term Insurance
PO Box 32334
Braamfontein
2017 - The FAIS Ombudsman (if you are unsatisfied with your Financial Adviser)
Telephone: 012 470 9080
Fax: 012 348 3447
Email: info@faisombud.co.za
Website: www.faisombud.co.za
Mail:
The FAIS Ombudsman
PO Box 41
Menlyn Park
0063
For help with
To report any suspected fraudulent activity to the Discovery Fraudline.
Contact us on
» Toll-free phone: 0800 004500
» SMS 43477
» Toll-free fax: 0800 007788
» International phone: +27 31 508 6444
» International fax: +27 31 502 6760
Email: discovery@tip-offs.com
Post: Freepost DN298, Umhlanga Rocks, 4320
Hours
All hours
For help with
To report any suspected fraudulent activity to the SAIA.
Contact us on
» 0860 002 526
Email: insurance@fraudline.co.za
Hours
All hours
For help with
All your questions about your Discovery Business Insurance plan
Contact us on
» 011 529 6620
Email: insureinfo@discovery.co.za
Hours
Monday - Friday 08:00 - 17:00
For help with
All your questions about your investment values, statement requests, investment and fund information, personal detail changes, retirement and other claim queries, etc.
Contact us on
» 0860 67 5777
» +27 11 529 2888 when overseas
» Fax: +27 011 539 5777
Email: invest_support@discovery.co.za
Hours
08:00 - 17:00 Monday - Thursday
08:00 - 16:00 Fridays
Discovery Invest maintains an internal complaints resolution system where we undertake to resolve complaints from our policyholders and clients as speedily and fairly as possible. Discovery Invest aims to resolve all complaints within 21 working days of receipt if all the relevant information has been received. If we are unable to provide feedback in this time, we will inform you.
What to do to resolve your complaint:
- Speak to your Financial Adviser:
If you have any concern about your Discovery Invest policy and / or the financial advice you have been provided with, first discuss it with your adviser. If you are still not satisfied submit the complaint to the adviser in writing, if you have not yet. Remember to have all relevant documentation supporting your concerns available to assist the adviser to resolve your concerns. If you are not satisfied with the response or should the adviser not respond within 6 weeks, you may contact the FAIS Ombudsman. - Contact Discovery Invest Complaints Department:
You can submit your complaint in writing together with any supporting documentation to invest_complaints@discovery.co.za if you are not satisfied with the response you have received from your adviser. You can also follow this process if you prefer to raise a complaint directly with us.The requirements are:
- Your complaint must be in writing
- Your Discovery Invest policy number related to the complaint should be included
- You should provide us with specific information, correspondence and documentation relevant to your complaint
- Contact the relevant Ombudsman
Should your complaint not be resolved to your satisfaction or if we have failed to respond to your complaint within 6 weeks, then you may submit your complaint to the FAIS Ombudsman or the Ombudsman for Long Term Insurance. You may pursue the complaint with the Ombudsman within 6 months from the date that Discovery Invest responded to your complaint in writing.
The FAIS Ombudsman: The FAIS Ombudsman is an independent and impartial dispute resolution tribunal which investigates, considers and disposes of complaints by consumers regarding financial services rendered by Financial Services Providers (such as Discovery Invest). The Ombudsman provides a fair, unbiased, reasonable, economical and expeditious relief to the ordinary person at no charge.
Contact details:
PO Box 41, Menlyn Park, 0063
Phone: +27 12 470 9080
Fax: +27 12 428 8000
Email: info@faisombud.co.za
Website: www.faisombud.co.za
The Ombudsman for Long Term Insurance: The office for the Ombudsman for Long-term Insurance mediates in disputes between subscribing members (such as Discovery Invest) of the long-term insurance industry and policyholders regarding insurance contracts. It is an independent office which is accountable to an independent Long-term Ombudsman Council for providing an efficient and independent service to policyholders and others in response to disputes arising from long-term insurance policies.
Contact details:
Private Bag x45, Claremont, 7735
Phone: 0860 662 837
Fax: (+27 21) 674-0951
Email: info@ombud.co.za
Website: www.ombud.co.za
For help with
For information on the submission and progress of a Discovery Life claim.
Contact us on
» 0860 103 905
» +27 11 529 2888 when overseas
» Fax: 011 539 2508
Email: LifeClaims@discovery.co.za
Hours
08:00 - 17:00 Monday, Tuesday, Thursday
09:00 - 17:00 Wednesday
08:00 - 16:00 Friday
For help with
For all Life related queries, including information about the innovative benefits we offer, how you can become a policyholder and more.
Contact us on
» 0860 00 54 33
» +27 11 529 2888 when overseas
» Fax: 0860 543 339
Email: discoverylifeinfo@discovery.co.za
Hours
08:00 - 17:00 Monday - Thursday
08:00 - 16:00 Friday
Discovery Life maintains an internal complaints resolution system where we undertake to resolve complaints from our policyholders and clients as speedily and fairly as possible. Discovery Life aims to resolve all complaints within 21 working days of receipt if all the relevant information has been received. If we are unable to provide feedback in this time, we will inform you.
What to do to resolve your complaint:
- Speak to your Financial Adviser:
If you have any concern about your Discovery Life policy and / or the financial advice you have been provided with, first discuss it with your adviser. If you are still not satisfied submit the complaint to the adviser in writing, if you have not yet. Remember to have all relevant documentation supporting your concerns available to assist the adviser to resolve your concerns. If you are not satisfied with the response or should the adviser not respond within 6 weeks, you may contact the FAIS Ombudsman. - Contact Discovery Life Complaints Department:
You can submit your complaint in writing together with any supporting documentation to life_complaints@discovery.co.za if you are not satisfied with the response you have received from your adviser. You can also follow this process if you prefer to raise a complaint directly with us.The requirements are:
- Your complaint must be in writing
- Your Discovery Life policy number related to the complaint should be included
- You should provide us with specific information, correspondence and documentation relevant to your complaint
- Contact the relevant Ombudsman
Should your complaint not be resolved to your satisfaction or if we have failed to respond to your complaint within 6 weeks, then you may submit your complaint to the FAIS Ombudsman or the Ombudsman for Long Term Insurance. You may pursue the complaint with the Ombudsman within 6 months from the date that Discovery Life responded to your complaint in writing.
The FAIS Ombudsman: The FAIS Ombudsman is an independent and impartial dispute resolution tribunal which investigates, considers and disposes of complaints by consumers regarding financial services rendered by Financial Services Providers (such as Discovery Life) . The Ombudsman provides a fair, unbiased, reasonable, economical and expeditious relief to the ordinary person at no charge.
Contact details:
PO Box 41, Menlyn Park, 0063
Phone: +27 12 470 9080
Fax: +27 12 428 8000
Email: info@faisombud.co.za
Website: www.faisombud.co.za
The Ombudsman for Long Term Insurance: The office for the Ombudsman for Long-term Insurance mediates in disputes between subscribing members (such as Discovery Life) of the long-term insurance industry and policyholders regarding insurance contracts. It is an independent office which is accountable to an independent Long-term Ombudsman Council for providing an efficient and independent service to policyholders and others in response to disputes arising from long-term insurance policies.
Contact details:
Private Bag x45, Claremont, 7735
Phone: 0860 662 837
Fax: (+27 21) 674-0951
Email: info@ombud.co.za
Website: www.ombud.co.za
Claims
For help with
Information on the submission and progress of a Discovery Group Life claim.
Contact us on
Hours
08:30 - 17:00 Monday - Wednesday
09:00 - 17:00 Thursday
08:30 - 16:00 Friday
General queries
For help with
All other questions about your cover on Discovery Group Life.
Contact us on
» 0860 04 76 87
Email: groupinfo@discovery.co.za
Hours
08:30 - 17:00 Monday - Wednesday
09:00 - 17:00 Thursday
08:30 - 16:00 Friday
All queries
For help with
Information or questions about the Discovery Retirement Funds or the submission and progress of a claim.
Contact us on
Hours
08:30 - 17:00 Monday - Wednesday
09:00 - 17:00 Thursday
08:30 - 16:00 Friday
At Discovery Employee Benefits we take all complaints seriously and we are committed to resolving these complaints as speedily as possible.
Step 1 - Speak to your financial adviser
If you have any concerns around your Discovery Group Risk policy, your Discovery Retirement Funds scheme or the financial advice you have been given, first discuss it with your financial adviser. If you are not satisfied with the progress or response, and if you have not done so already, submit the complaint to your financial adviser in writing. Ensure that you provide detailed information and that you submit all the relevant supporting documentation to assist the financial adviser to resolve your concerns.
Step 2 - Contact the Discovery Group Risk or Discovery Retirement Funds complaints department
If you are not satisfied with the response you have received from your financial adviser, or you prefer to raise a complaint directly with us, please send your complaints to:
Discovery Group Risk: Group_Risk_Complaints@discovery.co.za
Discovery Retirement Funds: retirementfundscomplaints@discovery.co.za
To ensure that we can attend to and resolve your complaint speedily, please adhere to the requirements detailed below:
- Submit your complaint in writing
- Provide all the relevant information and supporting documentation
- Ensure that you include your Discovery Group Risk/Discovery Retirement Funds scheme name and number
- Your Discovery Group Risk policy number related to the complaint should also be included.
We will provide you with a written response to your complaint within fifteen business days. If you are not satisfied with the outcome of your complaint and want to escalate it, you may request that this matter be referred to the Complaints Review Committee.
Please provide details about your reasons for dissatisfaction and include all supporting documents that would be necessary for our consideration of the matter. The outcome of your complaint will be reviewed, and we will provide you with feedback within five business days of receipt of your escalated complaint.
Step 3 - Contact the relevant Ombudsman
If your complaint is not resolved to your satisfaction, or we have failed to respond to your complaint within six weeks, you may submit your complaint to the relevant Ombudsman.
Ombudsman contact information
Contact the FAIS Ombud for complaints relating to advice or intermediary services received from your financial adviser.
The FAIS Ombudsman is an independent and impartial dispute resolution tribunal which investigates, considers and disposes of complaints by consumers regarding financial services rendered by Financial Services Providers (The Ombudsman provides a fair, unbiased, reasonable, economical and expeditious relief to the ordinary person, at no charge).
Contact details:
The FAIS Ombud
125 Dallas Avenue Menlyn Central,
Waterkloof Glen, Pretoria, 0010
Postal address: PO Box 41, Menlyn Park, 0063
Telephone: 012 762 5000 / 086 066 3274
Fax: 012 348 3447 / 012 470 9097
Email: info@faisombud.co.za
Website: www.faisombud.co.za
Contact the Ombudsman for Long-term Insurance (OLTI) for complaints about your Group Risk policy
The office for the Ombudsman for Long-term Insurance mediates in disputes between subscribing members, for example, Discovery Group Risk, of the long-term insurance industry and policyholders, regarding insurance contracts. It is an independent office that is accountable to an independent Long-term Ombudsman Council for providing an efficient and independent service to policyholders and others in response to disputes arising from long-term insurance policies.
Contact details:
The Ombudsman for long-term insurance
Third Floor, Sunclare Building,
21 Dreyer Street, Claremont, Cape Town, 7700
Telephone: 021 657 5000 / 0860 103 236
Email: info@ombud.co.za
Website: www.ombud.co.za
Contact the Pension Funds Adjudicator for complaints about your retirement fund benefits with Discovery Retirement Funds
The office of the Pension Funds Adjudicator investigates and decides on complaints lodged in terms of the Pension Funds Act.
Contact details:
The Pension Funds Adjudicator
4th Floor Block A, Riverwalk Office Park, 41 Matroosberg Road, Ashlea Gardens, Pretoria, 0181
Postal address: P.O. Box 580, Menlyn, 0063
Telephone: 012 346 1738 / 012 748 4000
Fax: 086 693 7472
Email: enquiries@pfa.org.za
Website: www.pfa.org.za
Contact the Information Regulator (South Africa) for POPIA related complaints or concerns
If you feel that we have not handled your complaint fairly regarding the processing of your personal information or that your complaint has not been resolved, you can lodge a complaint with the Information Regulator:
Contact details:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street
Braamfontein, Johannesburg, 2001
Postal address: P.O Box 31533, Braamfontein, Johannesburg, 2017
Complaints email: POPIAComplaints@inforegulator.org.za (should you feel that your personal information has been violated)
PAIAComplaints@inforegulator.org.za (should your PAIA request be denied/there is no response from us for access to records)
General enquiries email: enquiries@inforegulator.org.za
Website: www.inforegulator.org.za
For help with
All your questions about your Discovery Gap Cover and Discovery Supplementary Illness Benefit policy. Including personal detail changes or benefit information.
Contact us on
» Telephone: 0860 99 88 77
» Email: gapcover@discovery.co.za
Hours
07:00 - 17:00 Monday to Friday
Closed weekends and public holidays
For help with
For queries on your Discovery Gap Cover claims.
Contact us on
» Telephone: 0860 99 88 77
» Email: gapcover@discovery.co.za
Hours
07:00 - 17:00 Monday to Friday
Closed weekends and public holidays
For help with
For queries on your Discovery Supplementary Illness Benefit claims.
Contact us on
» Telephone: 0860 99 88 77
» Email: sgapclaims@discovery.co.za
Hours
07:00 - 17:00 Monday to Friday
Closed weekends and public holidays
We are committed to provide you with the highest standard of service and your feedback is important to us. The following channels are available for your use and we encourage you to follow the process.
For help with
- Discovery Gap Cover Complaints
Telephone: 0860 99 88 77
Email: gapcover@discovery.co.za - Contact the FAIS Ombud for complaints about financial advisers
The FAIS Ombudsman is an independent and impartial dispute resolution tribunal which investigates, considers and disposes of complaints by consumers regarding financial services rendered by Financial Services Providers (such as Discovery Insure). The Ombudsman provides a fair, unbiased, reasonable, economical and expeditious relief to the ordinary person at no charge. - Contact details:
The FAIS Ombud c/o Financial Services Board
Address:PO Box 41, Menlyn Park, Pretoria, 0063
Telephone: 012 470 9080
Fax: 012 348 3447
E-mail: info@faisombud.co.za
Website: www.faisombud.co.za - Contact the Ombudsman for Short Term Insurance for complaints about your Discovery Gap Cover policy
The office of the Ombudsman for Short-Term Insurance mediates disputes about insurance contracts between consumers and Personal Lines Short-Term Insurers, for example Discovery Insure. It has to provide an efficient, independent service to policyholders in response to disputes arising from short-term insurance policies.
Contact us on
Complaints
Hours
7:00 - 17:00 Monday to Friday
Closed weekends and public holidays
For help with
- Discovery Supplementary Illness Benefit Complaints
Telephone: 0860 99 88 77
Email: gapcover@discovery.co.za - Contact the FAIS Ombud for complaints about financial advisers
The FAIS Ombudsman is an independent and impartial dispute resolution tribunal which investigates, considers and disposes of complaints by consumers regarding financial services rendered by Financial Services Providers (such as Discovery Insure). The Ombudsman provides a fair, unbiased, reasonable, economical and expeditious relief to the ordinary person at no charge. - Contact details:
The FAIS Ombud c/o Financial Services Board
Address: PO Box 41, Menlyn Park, Pretoria, 0063
Telephone: 012 470 9080
Fax: 012 348 3447
E-mail: info@faisombud.co.za
Website: www.faisombud.co.za - Contact the Ombudsman for Long Term Insurance for complaints about your Discovery Supplementary Illness Benefit
The office of the Ombudsman for Long Term Insurance mediates disputes relating to Long Term Insurance contracts such as with Discovery Life. It has to provide an efficient, independent service to policyholders in response to disputes arising from their policy contracts. - Contact details:
Address: Third Floor, Sunclare Building, 21 Dreyer Street, Claremont, Cape
Town, 7700
Telephone: 021 657 5000 / 0860 103 236
Fax: 021 674 0951
E-mail: info@ombud.co.za
Contact us on
Complaints
Hours
07:00 - 17:00 Monday to Friday
Closed weekends and public holidays
For help with
All your questions about your Supplementary Illness Benefit policy. Including personal detail changes or benefit information.
Contact us on
» Telephone: 0860 99 88 77
» Email: dsib@discovery.co.za
Hours
07:00 - 17:00 Monday to Friday
08:00 - 13:00 Saturdays
Closed weekends and public holidays
For help with
For queries on your Supplementary Illness Benefit claims.
Contact us on
» Telephone: 0860 99 88 77
» Email: sgapclaims@discovery.co.za
Hours
07:00 - 17:00 Monday to Friday
08:00 - 13:00 Saturdays
Closed weekends and public holidays
We are committed to providing you with the highest standard of service and your feedback is important to us. The following channels are available for your use and we encourage you to follow the process.
For help with
- Discovery Supplementary Illness Benefit Complaints
Telephone: 0860 99 88 77
Email: dsib@discovery.co.za - Contact the FAIS Ombud for complaints about financial advisers
The FAIS Ombudsman is an independent and impartial dispute resolution tribunal which investigates, considers and disposes of complaints by consumers regarding financial services rendered by Financial Services Providers (such as Discovery Insure). The Ombudsman provides a fair, unbiased, reasonable, economical and expeditious relief to the ordinary person at no charge. - Contact details:
The FAIS Ombud c/o Financial Services Board
Address: PO Box 41, Menlyn Park, Pretoria, 0063
Telephone: 012 470 9080
Fax: 012 348 3447
E-mail: info@faisombud.co.za
Website: www.faisombud.co.za - Contact the Ombudsman for Long Term Insurance for complaints about your Discovery Supplementary Illness Benefit
The office of the Ombudsman for Long Term Insurance mediates disputes relating to Long Term Insurance contracts such as with Discovery Life. It has to provide an efficient, independent service to policyholders in response to disputes arising from their policy contracts - Contact details:
Address: Third Floor, Sunclare Building, 21 Dreyer Street,
Claremont, Cape Town, 7700
Telephone: 021 657 5000 / 0860 103 236
Fax: 021 674 0951
E-mail: info@ombud.co.za
SMS us | We will send you |
---|---|
Confirm member number | Your health member number |
Plan | Your plan type |
MSA | How much you have left in your Medical Savings Account |
SPG | Your potential Self Payment Gap |
Points | Your Vitality points |
Status | Your Vitality status and points needed to reach the next status |
Card | Your balance and payment due |
For help with
In accordance with applicable legislation, Discovery supports a culture where information or concerns relating to criminal and other irregular conduct in the workplace can be disclosed and has established safe, confidential and effective mechanisms for such disclosure.
Contact Deloitte
» Toll-free phone: 0800 00 45 00
» Toll-free fax: 0800 00 77 88
» International phone: +27 31 508 6444
» International fax: +27 31 502 6760
» Email: discovery@tip-offs.com
» Postal address: Freepost DN298, Umhlanga Rocks, 4320
Hours
All hours
For help with
All general website and app queries such as registration problems, security, compatibility issues, login problems, trouble with navigating the site, etc.
Contact us on
» 0860 100 696
» 083 123 0696
» +27 11 529 2888 when overseas
Email: webinfo@discovery.co.za
Hours
07:00 - 18:00 Monday - Friday
For help with
For any problems with your username or password on the careers section of the site. Please do not send your CV to this email address - they will not be reviewed. Rather visit the Careers section on our site.
Contact us on
For help with
Fraud doesn't pay, but reporting it does. This offers you the opportunity to report any fraudulent and/or unethical practice in complete confidence. You may remain anonymous if you wish. This is a totally independent, professional hotline service. For every valid case that is investigated, reporters could be rewarded up to 10% of the money recovered as a token of Discovery's appreciation for taking an active role in combating crime. "Be part of the solution, not part of the problem"
Contact us on
» Toll-free phone: 0800 004500
» SMS 43477
» Toll-free fax: 0800 007788
» International phone: +27 31 508 6444
» International fax: +27 31 502 6760
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