Contact us
Retail Medical Scheme
The Scheme's contact information through the Administrator's office is listed below:
Ambulance and other Emergency services
- Call 0860 999 911
General queries
- Email us at service@retailmedicalscheme.co.za or
- Phone us at 0860 101 252
To send claims
- Email us at claims@retailmedicalscheme.co.za; or
Other services
- If you would like to let us know about suspected fraud:
- Please call our toll-free fraud hotline on 0800 004 500 (callers will remain anonymous)
- and include the description of the alleged fraud.
To pre-authorise admission to Hospital
- Phone us at 0860 101 252
Refunds and Claims
- Email: claims@retailmedicalscheme.co.za
- Oncology service centre: 0860 101 252
- HIV Care Programme: 0860 101 252
- Internet queries: 0860 100 696
New membership registration
- Email: application@retailmedicalscheme.co.za
- Call: 0860 100 345
All other queries